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Is there a window showing up when you check your account in the software? Try following solution, then check if your problem can be solved.
Go to check if these files (xulrunner29.0, xulrunner33.0, xulrunner45.0 ) are in this path: C:\Program Files (x86) If they are not here, please go to download these files, then unzip them, then move them to this path.
http://www.botchief.com/xulrunner29.0.zip
http://www.botchief.com/xulrunner33.0.zip
http://www.botchief.com/xulrunner45.0.zip
Please install a Winrar compress tool if you cannot extract the zip file.