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  • Yogimie
  • My topic I want a REFUND TOO!
  • This was posted in SpinnerChief forum also. I want a REFUND TOO! First of, i don't want to post this here but it seems your head support has disappeared again. Always doing a follow up message takes time, stressful, and really, it feels uncaring. I have tried to be respectful to your head support but he is impossible. I regret purchasing SpinnerChief because it started very badly. ContentBomb was not working and support takes too long to respond. It took almost one week before they finally fixed it and it was only probably because I asked for a refund and I also mentioned that there was another person who was having the same problem and was also asking for a refund because support was not responding to him as well. Honestly, I have a feeling that your head support does not read all the messages sent to him. He just asks the same questions and then disappears and then takes about two days before he sends out his short response and then disappears again. So frustrating. And all that, I have mentioned in my previous post. The only time he responded promptly before was when I asked for a refund. But now that I am asking again, he refused and has disappeared again. Very uncaring support. My case is not an isolated case because now I can see that there are a lot who have asked for a refund and had trouble with support. I want a refund, too. Before purchasing, I asked if there was a guarantee, like "a 30-day guarantee," from which the head support answered, they will issue a refund if Spinnerchief did not deliver as promised. I assumed that he was agreeing that, yes, it's 30 days, since that was what I asked. He did not mention anything about a "one week" guarantee. Now that I have checked SpinnerChief, I'm disappointed that it delivered a very low score of uniqueness. I asked for a refund but the head support said it's been more than one week already since I purchased it. I told him that he never said anything about a "one week" guarantee and also it took them almost one week to resolve the problem with the software.  Enclosed is a screenshot of a spun article using SC. If I'm going to check word for word, then it would take a lot of time. So what's the purpose of having the software if it would not help me cut down work time? /editor/attached/file/20161026/20161026013553_4218.docx Lastly, it's not good to pin my being "late" to ask for a refund because your head support takes a long time to respond.  So I'm asking, just like with a lot here, for a refund. SpinnerChief did not deliver as promised. I have already asked this a couple of times before but your head support ignored it. He tried to solve the problem with the other software, ContentBomb, which took almost one week to do. But the problem now is SpinnerChief. It does not produce a good result. I have already sent you many times my PayPal account -- which your head support always ignores. Again, my case is not an isolated one. You can't deny that many had a lot of problem with the software and support. Please look into my request for refund because I want to put this terrible experience asap. Thanks.
  • 3-28 12:9
  • Yogimie
  • My topic Just want the REFUND please.
  • John's message yesterday: JOHN: Do you have skype? I think need talk there directly to solve the problem.   Regards, John ME: No John.  I want a refund. This issue has already taken too long. I'm sorry. Just a refund, please. Thank you.  ------ And then he's gone again. No follow up on his side. And as always, I'm the one doing it. Really, Whitehat, just please I just want the refund. As I have said, it did not deliver, I have asked several times for a refund and we just go in circles. 
  • 2016-10-31 02:35
  • Yogimie
  • My topic I want a REFUND TOO!
  • I want a REFUND TOO! First of, i don't want to post this here but it seems your head support has disappeared again. Always doing a follow up message takes time, stressful, and really, it feels uncaring. I have tried to be respectful to your head support but he is impossible. I regret purchasing SpinnerChief because it started very badly. ContentBomb was not working and support takes too long to respond. It took almost one week before they finally fixed it and it was only probably because I asked for a refund and I also mentioned that there was another person who was having the same problem and was also asking for a refund because support was not responding to him as well. Honestly, I have a feeling that your head support does not read all the messages sent to him. He just asks the same questions and then disappears and then takes about two days before he sends out his short response and then disappears again. So frustrating. And all that, I have mentioned in my previous post. The only time he responded promptly before was when I asked for a refund. But now that I am asking again, he refused and has disappeared again. Very uncaring support.  My case is not an isolated case because now I can see that there are a lot who have asked for a refund and had trouble with support. I want a refund, too. Before purchasing, I asked if there was a guarantee, like "a 30-day guarantee,"  from which the head support answered, they will issue a refund if Spinnerchief did not deliver as promised. I assumed that he was agreeing that, yes, it's 30 days, since that was what I asked. He did not mention anything about a "one week" guarantee. Now that I have checked SpinnerChief, I'm disappointed that it delivered a very low score of uniqueness. I asked for a refund but the head support said it's been more than one week already since I purchased it. I told him that he never said anything about a "one week" guarantee and also it took them almost one week to resolve the problem with the software.  Enclosed is a screenshot of a spun article using SC. If I'm going to check word for word, then it would take a lot of time. So what's the purpose of having the software if it would not help me cut down work time?  /editor/attached/file/20161025/20161025202338_6879.docx Lastly, it's not good to pin my being "late" to ask for a refund because your head support takes a long time to respond.  So I'm asking, just like with a lot here, for a refund. SpinnerChief did not deliver as promised. I have already asked this a couple of times before but your head support ignored it. He tried to solve the problem with the other software, ContentBomb, which took almost one week to do. But the problem now is SpinnerChief. It does not produce a good result. I have already sent you many times my PayPal account -- which your head support always ignores. Again, my case is not an isolated one. You can't deny that many had a lot of problem with the software and support. Please look into my request for refund because I want to put this terrible experience asap. Thanks.
  • 2016-10-25 08:49
  • Yogimie
  • My topic Sent email
  • Hello. I sent a message to John. I'll also send a message through your support. Thanks.
  • 2016-10-24 09:35
  • Yogimie
  • My topic Sent message through your s...
  • Hello. I have already messaged you twice. Kindly check why I cannot access Content Bomb. I have purchased SpinnerChief Ultimate. I have sent my license through your support.  Thanks.
  • 2016-10-20 07:45
  • Yogimie
  • My topic Support takes a long time
  • Hello. It's already been days and your responses always takes too long. I know you don't want us to post here about refunds but even contacting your support directly does not help. It takes too long. Sorry, but it feels uncaring.  The reason I purchased Spinner Chief is to make my posting easier and to cut work time. I have messaged you about Content Bomb not working. I have deleted and downloaded it again, as I have followed one of your suggestions here in the forum, and it still is not working.  Now since I cannot use it and support is not really taking action, I'm asking for a refund. Hope to resolve this asap. Thanks.
  • 2016-10-17 01:58