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redbluwt

TubeAssist Pro not logging in

ReplyThanks 2018/06/26 20:51:45 0 0

Sorry for posting this here, but for some reason my support ticket won't go though:


Hi, TubeAssist Pro is not working.
When I try to run it I only get: Network error, please try to login again later.
I am running it from the same computer and have no internet problems.
Please help.

Thanks,
Jonathan

Aprilcaicai
2018/06/27 12:29:01

Is there a window showing up when you click Start button to check your account?


If no, then please follow the below solution to solve it:
Go to check if these files (xulrunner29.0, xulrunner33.0, xulrunner45.0 ) are in this path: C:\Program Files (x86) If they are not here, please go to download these files, then unzip them, then move them to this path.
http://www.botchief.com/xulrunner29.0.zip
http://www.botchief.com/xulrunner33.0.zip

http://www.botchief.com/xulrunner45.0.zip


After decompress the above 3 files, please open them, and make sure there is no same file inside them.
redbluwt
2018/07/20 21:25:09

Hi, it's happening again:


Network error, when trying to login.


Last time it got fixed by itself, like in 48 hours.


Does this mean i have to wait till the server issue is fixed?


Thanks

Aprilcaicai
2018/07/23 11:53:36

Sorry for the late reply.


I just tested it in my side, and it works.


Please try to click the cache button to clean the old login in history, then re check your account status, and see if there will be window pop up.


If there is still problem for it, you'd better share us the screenshot of the error you get. Then we can know what exactly the problem is.

redbluwt
2018/10/05 05:18:24

Hi,

It seems that with every update the same issue keeps coming up again.

I already downloaded and copied the three folders (xulrunner29.0, xulrunner33.0, xulrunner45.0) into:

C:\Program Files (x86)

The program is still not running:

Any ideas?

Thanks.

redbluwt
2018/10/05 08:50:03
And yet again, it mysteriously got fixed all by itself... thanks anyway
Aprilcaicai
2018/10/12 18:23:39

Ok thanks for letting us know.


Please feel free to contact us if you need more help in the future.

redbluwt
2018/11/06 01:16:26

Hi,


It's happening again.


Is the licensing server down?


Thanks

Aprilcaicai
2018/11/07 15:06:21
Sorry, we already fixed the server problem yesterday. Please go to check if it works.
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